SUPPORT
Need Help from Information Services? Need to submit an IT ticket? Need someone to correct locked data or address a system issue?
- Email our Help Account (elementshelp@uoregon.edu)
- Submit a UO Support Ticket
- Check the Status of a Support Ticket
TRAININGS
The following are prescheduled trainings and support hours. Not finding what you are looking for? Submit a Training Request Form and our team will connect with you for scheduling. Requests can be made for an all-faculty or departmental training, a new unit head or new admin/support staff training, a refresher training for support staff, or for specific situations (e.g., college-wide annual reviews).
Training & Support Hours Title (Suggested attendees) | Date/time (click to join zoom) |
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Admin/Support Staff Office Hours Audience: faculty personnel support staff and administrators Topic: open Q&A | Fall term, look for Big Fun Friday posts with updates/reminders Attend a support session Friday afternoons on Zoom Communicate via Teams if you need immediate help; no support hours during University Holidays
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Faculty Training Audience: all faculty invited to register and attend Topic: profile, activity, and going up for a major review | Fall term, Zoom, 75 minutes Faculty should first complete the "Getting Started" list and then attend a training. Training dates:
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FLASH! training Audience: personnel committee members, committee chairs, unit heads, associate deans, deans, and faculty required to look at dossiers (for department/unit voting). Topic: role in Elements, how to find your assigned dossiers, making comments and uploading documents, and Q&A | Flash trainings are 20 minutes: 10 minutes of training and 10 minutes of support/Q&A
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