IT Strategic Plan - Investments

The provost and president have prioritized an additional $3 million recurring investment in IT that tackled several areas of concern including infrastructure, security, and first steps towards more coordination of IT across campus. The strategic planning work group made recommendations directly to the provost and president on how to spend the majority ($2.75 million) of the funds primarily based off of the list of proposals created for the Moran Technology Consulting project. The Budget Advisory Group (BAG) considered other recommendations beyond the $2.75 million investment, ultimately recommending funding for the Electronic Workflow Project. 

Below is a full list of projects currently being funded by this investment. The IT Governance Committee will put a process in place to solicit project ideas from across campus on an ongoing basis and make recommendations to the Budget Advisory Group and provost on which projects should receive funding.

Infrastructure

$2 million ($300,000 recurring)
Replace current core switches (2) with 4 network core switches to build redundancy into current network and increase network speed (from 10 Gbps to 100 Gbps).

$587,000 (over $2 million likely available recurring for infrastructure, will be based on Joe Sventek’s infrastructure assessment)
Hold for spending until infrastructure assessment complete. Could be used for immediate upgrades, data center consolidations, email/calendaring, business continuity assessment, or other identified needs.

Security

$80,000 ($50,000 recurring)
Implement two-factor authentication, which requires users to utilize both a password and another component such as a token, PIN, or biometric for accessing sensitive systems for additional security. Project is underway.

$17,000 recurring
Implement a training program covering topics such as phishing and malware. Implementation is pending approval of the Security Awareness and Training policy.

$50,000 recurring
Project work is complete and the service is running. This project implemented a security information and event management (SIEM) tool that allows for a quicker, proactive discovery of unauthorized access to systems.

(This additional funding is not needed until next year as the first year of funding is already covered by Information Services.)

Strategic Initiatives

$548,000 ($271,000 recurring)
Now known as DuckDocs, this project will launch a workflow system, which is a new set of tools that enables the university to redesign business processes and create streamlined, electronic workflows for current time-intensive paper-based processes. Project is under development and the first campus workflow is scheduled to be in place in April 2017. For more information, visit the DuckDocs project website.

$75,000 (recurring costs escalate based on number of users)
Execute an IT service management (ITSM) tool that facilitates better cross-campus communications between IT units and increases the quality of customer service (e.g., creates help desk ticket tracking system. A new ITSM tool, TeamDynamix, has been licensed for the university, and the implementation team is working to deploy that software during spring term 2017. Implementation will be done in phases, starting with the three units that use the current ticketing system the most. This ITSM tool will provide a much better user interface for customers that have questions and need assistance, and it will facilitate better work coordination among IT staff.

$10,000 recurring
Implement a content delivery network (CDN) that provides a centralized means for storing and delivering static web content (e.g., images, videos) that can be utilized by all campus websites.

$15,000 recurring
Deploy web services and data integration technologies to implement a framework and interface (API) that allows secure and consistent access to institutional data by systems and applications. The project charter has been approved and project work has begun with Information Services and key stakeholders.

$75,000 to be funded next year ($4,000 recurring)
Assessment of needed Banner functionalities and migrate to next version (including training).